Frequently Asked Questions
Everything you need to know about websites & stores, zero-touch automation, and our AI agents.
Websites & Online Stores
What services do you offer right now?
We deploy AI agents and custom automation pipelines for your business, build professional websites and online stores, set up and manage social media accounts, and offer IoT solutions — all through our ready-made packages or a custom quote.
How long does it take to deliver a package order?
The typical delivery time is 3-4 business days per batch of designs or content, depending on the package size. For large or urgent orders, mention that in your request notes and we'll review it with you.
Can I request a revision after delivery?
Yes, every item in our packages (design or content) includes up to two rounds of revision on the final output at no extra cost.
Zero-Touch Automation
What does "zero-touch automation" actually mean?
It means connecting your business to a chain of automated steps that run without repeated manual intervention from you — such as instant replies to customer inquiries on WhatsApp, request follow-up, and organizing your data in one system. We build these flows with real automation tooling (n8n) connected to a unified database (Supabase) — not just a marketing promise.
Does automation require complex technical setup from me?
No, our team handles the full setup on our end. You provide your business details through the service request form, and the rest of the technical setup is our responsibility.
AI Agents
Who replies to me — a human or an AI?
Our AI assistant "Talal" and specialized agent team provide the first, instant reply to your inquiries and requests, and that response remains reviewable by our human team when needed — especially for contractual and financial decisions.
Is my data used to train AI models?
No. We use Anthropic's official business API (our sole approved AI provider), and your data and conversations are used only to respond to your request, never to train any model. Full details are in our Privacy Policy.
Packages & Payment
How do I request a marketing service for my business or store?
For digital marketing services, choose one of our ready-made packages and click "Subscribe & Pay Now" — right after payment, a form appears for your business details so we can prepare your strategy. For website/app development or IoT solutions, contact us directly for a custom quote.
Are the listed prices inclusive of VAT?
No, the prices currently shown are final and do not include VAT, as MarkTech Solutions is not currently VAT-registered.
Does submitting the service request form create an immediate contractual commitment?
No. Submitting the form is only an initial request — our team contacts you first to discuss the scope and final price, and any actual engagement is subject to a separate quote or agreement you both accept in writing. Full details are in our Terms & Conditions.
Privacy & Support
Is my data and order information kept secure?
Yes, we only collect the data needed to fulfill your request and never share it with any third party without your consent. See our Privacy Policy for full details on how we collect and use your data.
How do I reach you if I have another question?
Click the "Contact Us" icon at the top of any page on the site, or email us at info@marktechsolutions.org or WhatsApp +966 55 768 9481.
