Privacy Policy

MarkTech Solutions respects the privacy of our platform's visitors and customers. This policy explains how we collect, use, and protect your data when you use our website marktechsolutions.org or contact us through any of our channels (the website, WhatsApp, email). We process your data in accordance with the Saudi Personal Data Protection Law (PDPL) and its amendments.

Information We Collect

• Account data: full name, email, phone number, and an encrypted password, when you create an account on the site.
• Contact data: name, email, phone number, and reason for contacting us, when you fill out our contact form.
• Service request data: your business name and activity, and details of the requested service, when you fill out one of our service request forms.
• Chat content with our AI assistant "Talal" or our agent team, when you contact us via chat, for the purpose of responding to your inquiries and carrying out your request.
• Payment data: we never collect or store your card details on our own servers — payment is processed entirely through an independent, licensed payment gateway.

How We Use Your Data

• Creating your account and enabling you to log in.
• Responding to your inquiries and fulfilling the service requests you submit.
• Sending notifications and receipts related to your request or subscription (via email or WhatsApp).
• Improving our services and your experience on the site.

Sharing Data With Third Parties

We do not sell your personal data to any third party. We use a limited number of service providers to run our platform, sharing with them only the data necessary to deliver their services:

• Anthropic (Claude): the AI provider that powers our assistant "Talal" and our agent team — the sole AI provider used on our platform.
• Zoho CRM / Zoho Desk: to log customer requests and support tickets as an internal record for our team.
• Our payment gateway: to process payments directly, without your card data ever passing through our servers.
• Our WhatsApp and email providers: to send notifications and receipts related to your request or subscription.

All of these providers are contractually bound to protect your data and use it only for its intended purpose.

Cookies

We use a small number of cookies strictly necessary to run the site (such as keeping you logged in) — full details are in our dedicated Cookie Policy.

Data Retention

We retain your data for as long as your account is active, or as long as needed to deliver the agreed service or meet a regulatory obligation, after which it is deleted or anonymized when no longer needed.

Your Rights

Under the Personal Data Protection Law, you have the right to request access to the data we hold about you, correct it, request its deletion, or withdraw your consent to its processing, by contacting us via the email below.

Contact Us

For any inquiry about this policy or your personal data, contact us via:
Email: info@marktechsolutions.org
Or through our Contact Us page.

This policy may be updated from time to time, and any changes will be posted on this page.